Cognos10 无法启动

各个分项测试均能通过，但是却无法启动服务。报如下错误：[启动服务]
[错误] CFG-ERR-0106 IBM Cognos Configuration 在指定时间内未收到 IBM Cognos 服务的响应。
请检查 IBM Cognos 服务是否可用，以及配置是否正确。

查看日志，名为cbs_start.log的日志文件内容如下：
Wed Nov 06 22:41:11 2013  INFO  t[5e4] CBSNTService Attempt to starting service "IBM Cognos"
Wed Nov 06 22:41:11 2013  INFO  t[5e4] CBSNTService Starting service "IBM Cognos"
Wed Nov 06 22:41:11 2013  INFO  t[5e4] CBSNTService Waiting for service to start...
Wed Nov 06 22:51:41 2013  INFO  t[5e4] CBSNTService Started service "IBM Cognos"

Wed Nov 06 22:51:41 2013  INFO  t[5e4] CBSBootstrapService attempt to load config from "C:Program Filesibmcognosc10_64.bin64./bootstrap_winx64.xml"
Wed Nov 06 22:52:13 2013  ERROR t[5e4] CBSSocketCommand no response,  CAM_Poll timed out.
Wed Nov 06 22:52:47 2013  ERROR t[5e4] CBSSocketCommand no response,  CAM_Poll timed out.
Wed Nov 06 22:53:21 2013  ERROR t[5e4] CBSSocketCommand no response,  CAM_Poll timed out.
Wed Nov 06 22:53:55 2013  ERROR t[5e4] CBSSocketCommand no response,  CAM_Poll timed out.
Wed Nov 06 22:54:29 2013  ERROR t[5e4] CBSSocketCommand no response,  CAM_Poll timed out.
Wed Nov 06 22:54:31 2013  INFO  t[5e4] CBSBootstrapService testReadyByPingingWin - child processes are not ready, stop trying.

求指导？。。。