不仅Tivoli产品，其他软件产品，在提交问题的同时，都需要收集系统的环境信息。
对于不同的操作系统，它们可能不一样。具体如下;
AIX 用户
OS Version: uname -a 或者 oslevel -q
OS Patches: '/usr/sbin/instfix -ivq'
OS Environment Variable: env
OS Configuration & Error Reporting: errpt
OS Kernel parameters: '/usr/sbin/lsattr -E -l sys0'
HP-UX用户
OS Version: uname -a
OS Patches: '/usr/sbin/swlist -l product'
OS Environment Variable: env
OS Configuration & Error Reporting: /usr/sbin/dmesg
OS Kernel parameters: /usr/sbin/sysdef
Linux用户
OS Version：uname -a
OS Patches: '/bin/rpm -qa'
OS Environment Variable: env
OS Configuration & Error Reporting: /bin/dmesg
OS Kernel parameters: '/sbin/sysctl -a'
Solaris用户
OS Version: uname -a
OS Patches: '/usr/bin/showrev -a'
OS Environment Variable: env
OS Configuration & Error Reporting: '/usr/sbin/prtdiag -v'
OS Kernel parameters: '/usr/sbin/sysdef -D'和'/usr/bin/getconf -a'
Windows用户
OS Version: winver或者ver
(XP only)
OS Patches: 'winmsd /report'和systeminfo
OS Environment Variable: set
(XP only)
OS Configuration & Error Reporting:
cscript C:windowssystem32eventquery.vbs /L application /R 1000 /V
cscript C:windowssystem32eventquery.vbs /L system /R 1000 /V
cscript C:windowssystem32eventquery.vbs /L security /R 1000 /V
(XP only)
OS Kernel parameters: 'REG QUERY \%COMPUTERNAME%HKLMSOFTWARE /S'
除了下面的信息之外，可能还需要收集下面的文件：
AIX: /var/adm/syslog/syslog.log
HP-UX: /var/adm/syslog/syslog.log
Linux: /var/log/messages
Solaris: /var/adm/messages和/var/log/syslog
收起