邮件召回失败问题排查案例

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对于邮件召回失败问题诊断，首先管理员需要查验用户提出邮件召回后收到的Status 
Report， 例如： Message Recall Status Request date: 05/03/2011 Number of recipients: 1 Recall Request: Link Summary Recipient | Status | 
Server | Details JohnDoe/Org | Not Recalled | 
ServerName/Org | Recall was not allowed 如果这封邮件被用户不小心删除了，但是Server曾经启用过以下调试参数： DebugRouter=3 LogMailRouting=40 通过Console.log中RecallErrorCode的提示，也可以明确了解邮件召回失败的原因。 除此以外，某些用户邮件召回失败的原因，可能有： 1. 
收件人已读，服务器配置文档的Message Recall没有选择"Read and unread" <a class="example-image-link" href="http://www.talkwithtrend.com/home/attachment/201211/23/168_1353653155om88.jpg" data-lightbox="example-set"><img class="example-image" src="http://www.talkwithtrend.com/home/attachment/201211/23/168_1353653155om88.jpg" ></a>  2. Mail Policy没有被应用在收件方 3. 
收件人的邮件模板或服务器版本低于8.0 4. 收件人更改过设置，未勾选Mail 
Preferences中“Allow others to recall mail sent to me” 5. 收件人地址不是内网Domino用户 6. 
超过了允许召回的天数上限 7. 
第三方产品改变了MessageID 您可以通过文档属性对话框，查看邮件召回报告的域值： <a class="example-image-link" href="http://www.talkwithtrend.com/home/attachment/201211/23/168_13536531556Xf3.jpg" data-lightbox="example-set"><img class="example-image" src="http://www.talkwithtrend.com/home/attachment/201211/23/168_13536531556Xf3.jpg" ></a>  具体的代码含义: RecallStatus: 0 Unknown recall 
status 1 Recall failed 2 Recall succeeded RecallFailureReason: 0 Unknown 
failure reason (or recall did not fail) 1 
Message was not found in the recipient's mail file 2 Message has been deleted from the recipient's mail file 
already 3 Recall was not 
allowed RecallMessageStatus: 0 Message 
status unknown 1 Message not found in 
recipient's mail file 2 Message has not been 
accessed in recipient's mail file (not implemented) 3 Message is not 
marked read in recipient's mail file 4 
Message is marked read in recipient's mail file 5 Message has been deleted from recipient's mail 
file 相关DevelopWorks文档： <a href="http://www.ibm.com/developerworks/lotus/library/notes8-recall/" rel="nofollow" target="_blank" target="_blank">http://www.ibm.com/developerworks/lotus/library/notes8-recall/</a> 标题：If a message is recalled, will anyone know message recall 
took place? 链接：<a href="http://www.ibm.com/support/docview.wss?rs=899&uid=swg21431589" rel="nofollow" target="_blank" target="_blank">http://www.ibm.com/support/docview.wss?rs=899&uid=swg21431589</a><div class="uchome-message-pic"></div>

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