cognos 10 服务启动问题

[Launching a JVM using 'Maximum memory in MB']
Successfully launched a test JVM with the memory setting of '768'. Note that this does not guarantee that the IBM Cognos service will start and run successfully.
To see which JVM options are based on this setting, view ibmcognos_location/bin/bootstrap_.xml and see your JVM documentation for an explanation of those options.
[Archive Local File System Root]
Since the value is empty, the feature is disabled. There is nothing to test.
[Validate mail server properties.]
[ ERROR ] The mail server cannot be reached.
[Stop Service]
21:18:03, 'Dispatcher', 'Stop', 'Success'.
21:18:03, 'CPS Producer Registration Service', 'StopService', 'Success'.
21:18:04, 'MetadataService', 'StopService', 'Success'.
21:18:04, 'IndexUpdateService', 'StopService', 'Success'.
21:18:04, 'HumanTaskService', 'StopService', 'Success'.
21:18:04, 'AnnotationService', 'StopService', 'Success'.
21:18:05, 'IndexSearchService', 'StopService', 'Success'.
21:18:04, 'JobService', 'StopService', 'Success'.
21:18:05, 'DeliveryService', 'StopService', 'Success'.
21:18:05, 'DimensionManagementService', 'StopService', 'Success'.
21:18:04, 'EventService', 'StopService', 'Success'.
21:18:04, 'IndexDataService', 'StopService', 'Success'.
21:18:04, 'AgentService', 'StopService', 'Success'.
21:18:07, 'MonitorService', 'StopService', 'Success'.
21:18:07, 'ReportService', 'StopService', 'Success'.
21:18:07, 'ContentManagerCacheService', 'StopService', 'Success'.
21:18:07, 'com.cognos.pogo.services.DefaultHandlerService', 'pogo', 'Failure'.
DPR-DPR-1035 分派器检测到错误。
null
21:18:07, 'relationalMetadataService', 'StopService', 'Success'.
21:18:07, 'MetricsManagerService', 'StopService', 'Success'.
21:18:07, 'idVizService', 'StopService', 'Success'.
21:18:07, 'CacheService', 'StopService', 'Success'.
21:18:07, 'camAsyncAA', 'StopService', 'Success'.
21:18:07, 'IBM Cognos Enhanced Search Service', 'StopService', 'Success'.
21:18:07, 'ReportDataService', 'StopService', 'Success'.
21:18:09, 'GraphicsService', 'StopService', 'Success'.
21:18:09, 'com.cognos.pogo.services.DefaultHandlerService', 'pogo', 'Failure'.
DPR-DPR-1035 分派器检测到错误。
null
21:18:09, 'BatchReportService', 'StopService', 'Success'.
21:18:09, 'com.cognos.pogo.services.DefaultHandlerService', 'pogo', 'Failure'.
DPR-DPR-1035 分派器检测到错误。
null
21:18:09, 'RepositoryService', 'StopService', 'Success'.
21:18:09, 'BUX Service', 'StopService', 'Success'.
21:18:09, 'Fragment Server Service', 'StopService', 'Success'.
21:18:10, 'ContentManagerService', 'StopService', 'Success'.
21:18:09, 'SystemService', 'StopService', 'Success'.
21:18:09, 'QueryService', 'StopService', 'Success'.
21:18:09, 'DataIntegrationService', 'StopService', 'Success'.
21:18:12, 'LogService', 'StopService', 'Success'.
[Start Service]
21:19:37, 'LogService', 'StartService', 'Success'.
21:19:38, CAF input validation enabled.
21:19:38, CAF Third Party XSS checking disabled.
21:19:53, CM-SYS-2215 已启动 Content Manager 内部PRECACHEINITACTIONS任务。
21:19:53, CM-SYS-2216 已完成 Content Manager 内部PRECACHEINITACTIONS任务。
21:19:54, CM-SYS-2216 已完成 Content Manager 内部POSTINITACTIONS任务。
21:19:54, CM-SYS-2215 已启动 Content Manager 内部CMUPGRADESCRIPT任务。
21:19:55, 'ContentManagerService', 'StartService', 'Success'.
21:19:55, CM-SYS-5159 Content Manager 正在活动模式下运行。
21:19:53, CM-SYS-2215 已启动 Content Manager 内部POSTINITACTIONS任务。
21:20:01, DPR-DPR-1002 已成功在 Content Manager 中注册分派器 http://lenovo001:9300/p2pd。
[Start Service]
[ ERROR ] CFG-ERR-0103 Unable to start IBM Cognos service.
Execution of the external process returns an error code value of '-1'.

在网络上搜索了下，说是把 库清空下，也清空了，重启了，还是不可以。
谢谢