ds4700，单框，执行了一次save profile操作。系统提示报错diagnostic data has been collected
详情如下：
Controller Diagnostic Data Collected What Caused the Problem?
A controller was not able to process host I/O requests for an extended period of time (perhaps several minutes). This caused diagnostic data to be collected for both controllers and this problem to be reported. The Recovery Guru Details area provides specific information you will need as you follow the Recovery Steps. Important Notes Diagnostic data can be used by your technical support representative to diagnose potential problems. To correct this problem, you must do one of the following: Save the diagnostic data to a file. Reset the diagnostic data status. Recovery Steps
| 1 | Open either the Script Editor from the Enterprise Management Window (EMW), or the Command Line Interface (CLI).
Note: The commands in this procedure are formatted as they are used in the CLI. Refer to the EMW online help for assistance with formatting these commands for the Script Editor. |
| 2 | | If... | Then... | | You want to save the diagnostic data | Go to step 3. | | You do NOT want to save the diagnostic data | Go to step 5. |
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| 3 | Execute the following command:
save storageSubsystem diagnosticData file="filename";
Where filename is the location and name of the file that will be saved. The file will be formatted as a .zip file. |
| 4 | | If... | Then... | | No error was returned | Go to step 6. | | An error was returned | | If... | Then... | | The error message indicates that there was a problem saving the data | Wait 2 minutes and then restart step 3. | | The error message indicates that there was a problem resetting the data | Wait 2 minutes and then go to step 5. |
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| 5 | Execute the following command:
reset storageSubsystem diagnosticData; | If... | Then... | | No error was returned | Go to step 6. | | An error was returned | Wait 2 minutes and then execute the command again. The controllers may need additional time to update status. Note that you may also get an error if the diagnostic data status has already been reset.
Go to step 6. |
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| 6 | Select Recheck to rerun the Recovery Guru. The failure should no longer appear in the Summary area. |
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