Error Code Description Action/Possible Failing FRUB1xx 4699 Service processor firmware:This is usually an indication of a problem in the communication path between theHMC and the service processor. It may only be an informational message.If the manag...
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Possible Failing FRU
B1xx 4699 Service processor firmware:
This is usually an indication of a problem in the communication path between the
HMC and the service processor. It may only be an informational message.
If the managed system is down, go to the service processor error log and find the
error log entry containing B1xx 4699. Look at the first two bytes of word 13 of the
detailed entry information.
If the managed system is running, look at the AIX error log entry containing B1xx
4699. This is a²SCAN_ERROR_CHRP²error with an identifier of BFE4C025. In
the detail data, find the string ²B1xx 4699². (If present, it will be at byte 60 of the
detail data.) Go forward 8 bytes after the²B1²to byte 68 and look at bytes 68 and
69.
Perform the following actions based on the following values of bytes 68 and 69
from the AIX error log entry, or on the first two bytes of word 13 from the service
processor error log entry:
A800: This indicates an HMC/service processor initialization failure.
Actions:
1. Check for system firmware updates.
2. Replace the CEC backplane, location: U0.1-P1.
A801: This indicates an HMC wrap failure.
Actions:
1. Replace the CEC backplane, location: U0.1-P1.
A806: This indicates a loss of the surveillance heartbeat between the HMC
and the service processor.
Actions:
1. Make sure that the HMC is booted and operational.
2. Check the serial cables that go from the HMC to the CEC
backplane, location: U0.1-P1.
If there are no other error codes or indications of a problem, the A806
(loss of surveillance heartbeat) was a temporary condition and has been
resolved; the B1xx4699 code is then an informational message only.
If the problem persists:
1. Check the serial cables connecting the HMC to the CEC backplane, location:
U0.1-P1.
2. Run diagnostics on the serial port on the HMC.
3. Run diagnostics on the serial ports on the service processor.
(Continued on the following page.)
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