airivers
作者airivers2011-03-08 16:51
技术总监, 荣科科技股份有限公司

DS4000存储remove控制器或换电池时,多块硬盘丢失的故障

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DS4000存储在更换控制器或电池的时候,会发生多块硬盘丢失的故障

The system may be any of the following IBM servers:

  • DE4300 (FAStT600) Single Controller Storage Server, Type 1722, any model
  • DS4000 EXP710 Storage Enclosure, Type 1740, any model
  • DS4000 EXP810 Storage Enclosure, Type 1812, any model
  • DS4000 EXP810 Storage Enclosure, Type 1812 (DC power supplies), any model
  • DS4300 (FAStT600) Dual Controller and Turbo Storage Server, Type 1722, any model
  • DS4500 (FAStT900) Storage Server, Type 1742, any model
  • DS4700 Storage Server, Type 1814, any model
  • DS4700 Storage Server, Type 1814 (DC power supplies), any model
  • DS4800 Storage Server, Type 1815, any model

This tip is not software specific.

The system is configured with one or more of the following IBM Options:

  • 146.8 GB, 10,000 rpm, hot-swappable, 2 Gbps Fibre Channel disk drive module, Option 32P0765
  • 300 GB, 10,000 rpm, hot-swappable, 2 Gbps Fibre Channel disk drive module, Option 73P8005
  • 73.4 GB, 10,000 rpm, hot-swappable, 2 Gbps Fibre Channel disk drive module, Option 06P5762

The JFQ3 or JFQ4 firmware for the hard disk drives is affected.

主要是因为硬盘的微码在JFQ3或JFQ4时,会报此故障。

解决方法:将硬盘微码升级到JFQ8。

Additional information

JFQ3 and JFQ4 hard disk drive firmware have sensitivity issues to controller removal that was resolved in the JFQ8 hard disk drive firmware. IBM highly recommends to upgrade to JFQ8 firmware level, whether or not drive fallout has occurred.

http://www-947.ibm.com/support/entry/portal/docdisplay?brand=5000008&lndocid=MIGR-5072364

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